How do you charge for messenger service?
Our rates depend on the mileage, the urgency and the time of day.
What areas do you service?
We primarily service the Manhattan area in New York.
Are your courier messengers uniformed?
Yes. Our messengers are subject to a daily uniform inspection to make sure they consistently look clean and neat.
Do I need to call ahead of time to place a courier request?
No. Our services are on demand. You can place your order online or over the phone. All we ask is that you have the package ready when placing the order. Our messenger could arrive moments later.
Do you have any size limits on package delivery?
No. Our courier service prides itself in being able to deliver packages of all sizes in the Manhattan area.
How do clients order a messenger service online?
Every page on our website has a phone number and a customer login. You can either call or log in to place your order.
What happens after hours if I need a messenger service?
Our courier service is available 24 hours a day.
Does your courier service offer any guarantees?
We guarantee that your package will be deliver with the utmost care. We insure packages up to $500, compared to the $100 dollar insurance offered by most other courier services.
Do you offer discounts?
Yes. We have a 5% off discount when you place your order online.
How does a messenger find so many different addresses?
Our couriers have a dedicated delivery team and the most up-to-date technologies, like GPS, to assist them with finding different addresses.
What's the difference between regular, rush and direct rush courier service?
Our services are set up to get your package delivered on your schedule. Regular is a 4 hour service, rush is a 2 hour service, and direct rush is delivered in under an hour.
Can I pay my invoices with a credit card?
Yes.You can pay your invoices on your account by logging in to the website or over the phone by calling 212-717-5555.
Can I track my package during the delivery process?
Yes. Dutch Express has the ability to track your package using GPS throughout the entire delivery process. Just log in to your account and enter your package tracking number.
Can I get a price quote online?
Yes. Our "Get a Free Quote" service is available on every page of our website.
Does Dutch Express have insurance for the packages you deliver?
Yes. All packages are insured up to $500.
621 West 55th St, New York, NY 10019